Custom Software
Pros
- ✓ Exact fit for workflows
- ✓ Competitive differentiation
- ✓ Full data ownership
- ✓ No per-user fees at scale
Cons
- − Higher upfront investment
- − Longer development time
- − Ongoing maintenance needed
Use Cases
- → Unique business processes
- → Industry-specific tools
- → Data-sensitive operations
- → Scale beyond SaaS limits
SaaS (Subscribe)
Pros
- ✓ Fast deployment
- ✓ Lower initial cost
- ✓ Automatic updates
- ✓ Proven solutions
Cons
- − Monthly per-user fees
- − Limited customization
- − Vendor lock-in
- − Feature gaps
Use Cases
- → Standard CRM/ERP needs
- → Small teams
- → Quick operational fixes
- → Non-core functions
Comparison Table
| Aspect | Custom Software | SaaS (Subscribe) |
|---|---|---|
| Time to launch | 3–12 months | Days to weeks |
| Customization | Unlimited | Configuration only |
| Total cost at scale | Lower long-term | Higher at scale |
| Ownership | Full ownership | Subscription license |
Our Recommendation
Start with SaaS for standard needs. Build custom when workflows are unique, data is critical, or SaaS costs exceed build investment.